How do I change my login information?
You can update your account information at any time. To view or change your existing account information you will first need to sign in to your account. Click on the Account link in the upper right-hand corner of the website. Once you’re logged in you can enter the information you wish to change. Please be sure to click "Save" once you are finished. You can also call us at 888-809-5428 or firstname.lastname@example.org and we can change your account information for you.
What if I forget my password?
No problem! Just click “Forgot Your Password?” and then enter your email. You will be sent an email with instructions on how to update your password.
I saw an item on the website, and now it has disappeared, why?
Our quantities are limited and may sell out fast. If there is a style that you’re interested in, but it’s no longer on the site or available in your size, contact our customer service at email@example.com or call 888-809-5428.
Do you carry a specific style/print/size?
We offer a variety of silhouettes, prints, and sizes! Currently, we carry sizes 00-20 in all styles, if you’re looking for a particular dress you can search by the name or style number. If you have any questions about styles or fit you can contact our customer service team at firstname.lastname@example.org or call 888-809-5428.
Do your styles run true to size?
All of our dresses run true to size as listed on our size guide. We always recommend reading customer reviews, if you’re between sizes we suggest going with the larger size. Our customer service team is very familiar with our product and they’re happy to answer any fit questions you may have. Please reach out to them at email@example.com or call 888-809-5428.
An item I'm interested in says 'Final Sale', what does that mean?
When an item is listed as 'final sale' it means all purchases of that style are final and will not be accepted back for a return or exchange.
We accept all major credit cards as well as PayPal payments. Your card will be charged the day your order ships, any charges you see prior to shipping is just an authorization hold and will turn into a charge only when your order ships.
Saving Payment Details
Saving your payment details it will make your checkout process easier! Once your payment details are entered just check the box to save your payment information. Your details will then be stored in your secure account and you will not have to re-enter them again.
Do you charge sales tax on any item?
Sales tax will be added for taxable items depending on the state the order is being shipped to. The tax applied to your order will be the combined state and local rate for the address where your order is shipped. The taxes are automatically determined based on the tax guidelines set by each state.
How do I use the Paypal payment option?
To use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out.
When are funds transferred out of my PayPal account for my Gal Meets Glam order?
PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.
FREE SHIPPING WITH USPS ON ORDERS OVER $175
STANDARD SERVICE - USPS PRIORITY MAIL
Flat Rate $7.99
FEDEX 2-DAY EXPRESS
Rate is calculated based on shipping location and weight of order.
NOT AVAILABLE AT THIS TIME DUE TO COVID RELATED DELAYS
FEDEX STANDARD OVERNIGHT
Rate is calculated based on shipping location and weight of order.
NOT AVAILABLE AT THIS TIME DUE TO COVID RELATED DELAYS
**Please note our warehouse is currently experiencing COVID related shipping delays as we are working with reduced staff due to necessary safety precautions.
*Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification, and order processing.
When will my order be shipped?
Orders received by 12:00 PM EST will ship the same business day; orders placed after 12:00 PM EST or on weekends will ship on the next business day.
Do you ship to addresses outside the United States?
We do! We’ve partnered with BorderFree to service our international customers. For further information please go to our international FAQ section.
Can I ship to an address other than my own?
Yes! When prompted for the billing address, fill out the address associated with the credit card used to make your purchase, then fill out shipping information to the address you wish to send your order to.
What should I do if there is a shipping error?
For any issues with your billing or shipping address please call our customer service team at 888-809-5428 to correct your information. If your order has already shipped we will need to update your address with the carrier. We recommend reviewing your order confirmation email after placing your order to ensure all information is accurate before your order ships.
If you received an incorrect item or size please reach out by phone or email at firstname.lastname@example.org or 888-809-5428 before returning your order.
Do you ship to PO boxes or Military APO/FPO addresses?
Yes, we currently ship to PO Boxes using the free standard shipping or our 2-5 day delivery services. Military APO/FPO addresses are shipped only using the free standard shipping.
Do you ship internationally?
We do! Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 100 countries and territories, with support for many more coming soon. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.
What is Borderfree?
Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
How do I place an international order?
Placing international orders just got easier! To shop in your local currency just scroll to the bottom of our website to locate our country/currency selector (bottom right). Select your country or the currency you’d like to shop in and that’s it! If you have any questions you can contact our customer service team by email at email@example.com or call 888-809-5428 from Monday - Friday 9:30 a.m. - 5 p.m. EST.
How will I know how much my order will cost?
Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.
Are there any additional costs that will be due upon receipt of my order?
As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.
What currencies does Borderfree support?
Currently, Borderfree supports billing in more than 60 currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
What payment options does Borderfree support?
Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.
When am I billed?
Your credit card will be billed by Borderfree when your international order is shipped.
What will my credit card statement say?
Your credit card will be billed by Borderfree and your credit card statement will read “BF*MERCHANT” where “BF” denotes the Borderfree network.
How much does international shipping cost?
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.
How much duty and taxes are charged on international orders?
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.
What are my international shipping options?
The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.
Destination - Delivery Promise
1-12 business days
2-6 business days
Australia and New Zealand
3-7 business day
2-8 business days
How can I track my international order?
You can track the progress of your international package(s) here.
Do you accept international returns?
We do! Please contact our customer service team by email at firstname.lastname@example.org or call 888-809-5428 from Monday - Friday 9:30 a.m. - 5 p.m. EST to be sent the necessary return documents.
*Shipping charges are paid by the customer and are non-refundable.*
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with your tracking number. This information will update you with the status of your shipment, you can even sign up for email/text alerts by clicking the tracking number in your shipping confirmation email.
My tracking information isn’t updating?
No problem, just contact our customer service team at 888-809-5428 or email@example.com and we will provide you with an update on your tracking information.
Need a new size?
No problem, we offer free exchanges on all US orders! At this time we only offer exchanges for the same item in different sizes. If you would like to send something back for a different dress you can return your item for a refund and purchase a new style. Any item marked final sale is not eligible for exchange as noted in our return policy.
Exchanging Your Order?
If you would like to exchange any items in your order please give us a call at 888-809-5428 or send us an email at firstname.lastname@example.org to receive a prepaid return label. Please note that final sale items are note eligible for return or exchange.
What will it cost me to make an exchange?
Nothing! All exchanges are even exchanges and free when you use our return shipping label.
When will I receive my exchange?
We want you to receive your exchange ASAP! You can expect your exchange to process within approximately 5 business days of us receiving your merchandise. Once your exchange has been processed you will receive a new order confirmation email. Please note during the holiday season processing times may take longer.
When I request an exchange will my size be reserved?
At this time our system is unable to reserve or set aside sizes based on exchange requests. If you need your exchange by a certain date or would like to ensure you receive your size, we'd recommend contacting our customer service team at 888-809-5428 or email@example.com to expedite the exchange process.
I gave a gift to someone; can they exchange it?
Yes, customers can exchange gifted items by following the instructions above. Currently, we only offer exchanges for the same style in a different size.
I purchased an item that is on the waitlist, what does this mean?
When you purchase an item that is waitlisted, it means that you’ve locked in your opportunity on a first come first serve basis to purchase a dress that is out of stock. New dresses can become available through restocking, stock warehouse transfers, and merchandise returns. When you place an order this way, your payment method will be authorized for the merchandise amount. You will not be charged for the dress unless we are able to ship to you. If we are able to fill your order, we will ship, and charge, and you will receive an email shipment confirmation with a tracking number. If after 30 days, we are unable to fill your order, the order will be canceled and you will be notified along with our apologies.
How does the waitlist work for international customers?
The waitlist function is currently unavailable for international customers. If you have any questions please contact our customer service team at 888-809-5428 or at firstname.lastname@example.org.
Will I be charged anything if you can’t fill my order?
No, we will not charge your account if your order cannot be filled. You may see an authorization hold after you initially place your order, however, that will drop off after a few days. If you wish to remove the hold right away you can do so by contacting your bank.
Can I cancel a waitlist order?
Yes, please contact customer service: email email@example.com or call 888-809-5428.
Can I extend a waitlist order?
Yes, please email firstname.lastname@example.org or call 888-809-5428.
What is your return policy?
Merchandise may be returned for a full refund within 30 days from the date of delivery.
Merchandise must be unworn and in its original condition with tags attached.
Merchandise returned beyond 30 days and within 60 days will receive a refund in the form of online store credit.
Gal Meets Glam only accepts returns for items purchased from our website.
We do not accept returns or exchanges for items returned more than 60 days from the date of delivery.
Sale items may be returned for a full refund within 30 days from the date of delivery as long as they are unworn and with the tags attached.
Any items marked "Final Sale" cannot be returned or exchanged.
How to make a return?
If you would like to return any items in your order please give us a call at 888-809-5428 or send us an email at email@example.com to receive a prepaid return label. Please note final sale items are not eligible for return or exchange.
Lost your shipping label?
No problem! You can contact our customer service team at 888-809-5428 or firstname.lastname@example.org and we will send you a new shipping label.
I gave a gift to someone; can they return it?
Absolutely! If you send a gift to someone they can return it for a refund in the form of online store credit and purchase something else. They can also choose to refund the original method of payment used by the person who placed the gifted order. Online store credit is only redeemable at Gal Meets Glam. Their preference must be advised on the packing slip included in their return.
I have damaged merchandise, can I return it?
In the unlikely event that you receive defective merchandise, we will gladly replace or take back that item for a full refund at our expense. Please be sure to contact customer service at 888-809-5428 or email@example.com before sending back any damaged or defective items so we can authorize the return. However, if the item has been worn and damaged, we will be unable to accept the item for a return.
What will it cost me to make a return?
All returns are free of charge when you use our return shipping label included in your order.
How do I make a return if I have an international billing address and US shipping address?
If you place an order with a US shipping address and an international billing address, please reach out to our customer service team for return assistance. You can contact us Monday to Friday between 9:30am and 5pm EST for a prepaid US return label via email at firstname.lastname@example.org or via phone at 888-809-5428. Please note this prepaid label can only be used within the US. If the return is made internationally, return costs must be assumed by the customer.
How long does it take to get my refund?
We want you to receive your refund ASAP! You can expect your refund to be processed approximately 3-5 business days of us receiving your merchandise. Your banking institution may require additional time to process and post this transaction to your account once they have received the refund information from Gal Meets Glam Collection, shipping and handling charges are non-refundable. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
**Please note that processing times may take longer during the holiday season.
Online Store Credit
Online store credit is only redeemable at Gal Meets Glam. Online store credit may not be used at department stores or any other locations that sell Gal Meets Glam merchandise. Returns are accepted by mail, please note: shipping and handling charges are non-refundable.
We cannot provide a refund or online store credit on items returned more than 90 days after the delivery date. Upon receipt of returned goods, we reserve the right to deny credit if the merchandise does not meet return policy requirements. We do not accept returns from purchases made at department or specialty stores.
How do I join the Gal Meets Glam mailing list to hear about new products and promotions?
You can easily join our email list by entering your email address in the top right corner of the website by clicking “Subscribe”. You will automatically have access to all of our email updates covering information about our products and services!
If you ever wish to unsubscribe from promotional emails, find a recent email from us and click the unsubscribe link at the bottom and this will prevent you from receiving promotional emails in the future.
What are your standards for manufacturing?
Gal Meets Glam Collection has a Zero Tolerance policy for human trafficking and slavery in its supply chains. All of our business partners and suppliers are required to sign an ethical Code of Conduct verifying compliance with our Company standards against human trafficking and slavery in its supply chains. Our employees and business partners are aware of the appropriate action to take in the event that a supplier does not meet Company standards regarding slavery and trafficking. We verify compliance at our manufacturing facilities on a yearly basis by hiring third-party auditors who specialize in Social and Security Compliance. Our goal is to ensure products are manufactured by suppliers who manage and operate their factories according to local laws, as well as operating in a socially responsible manner.