Customer Service

Account

How do I change my login information?

You can update your account information at any time. To view or change your existing account information you will first need to sign into your account. Click on the Account link in the upper right hand corner of the website. Once you’re logged in you can enter in the information you wish to change. Please be sure to click "Save" once you are finished. You can also call us at 888-809-5428 or cs@galmeetsglamcollection.com and we can change your account information for you.

What if I forget my password?

No problem! Just click “Forgot Your Password?” and then enter your email. You will be sent an email with instructions on how to update your password.

Product

I saw an item on the website, and now it has disappeared, why?

Our quantities are limited and may sell out fast. If there is style that you’re interested in, but it’s no longer on the site or available in your size, contact our customer service at cs@galmeetsglamcollection.com or call 888-809-5428.

Do you carry a specific style/print/size?

We offer a variety of silhouettes, prints and sizes!  Currently we carry sizes 00-20 in all styles, if you’re looking for a particular dress you can search by the name or style number. If you have any questions about styles or fit you can contact our customer service team at cs@galmeetsglamcollection.com or call 888-809-5428.

Do your styles run true to size?

All of our dresses run true to size as listed on our size guide. We always recommend reading customer reviews, if you’re between sizes we suggest going with the larger size. Our customer service team is very familiar with our product and they’re happy to answer any fit questions you may have. Please reach out to them at cs@galmeetsglamcollection.com or call 888-809-5428.

Payment

We accept all major credit cards as well as PayPal payments. Your card will be charged the day your order ships, any charges you see prior to shipping is just an authorization hold and will turn into a charge only when your order ships.

Saving Payment Details

Saving your payment details it will make your checkout process easier! Once your payment details are entered just check the box to save your payment information. Your details will then be stored in your secure account and you will not have to re-enter them again.

Do you charge sales tax on any item?

Sales tax will be added for taxable items in deliveries to the following states: California, Illinois, New York, Georgia, Massachusetts, New Jersey, and Texas. The tax applied to your order will be the combined state and local rate for the address where your order is shipped. Shipments to any other states will not be charged tax.

How do I use the Paypal payment option?

To use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out.

When are funds transferred out of my PayPal account for my Gal Meets Glam order?

PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.

Shipping


Shipping Method

Shipping Charge

Order Placed

Order Delivery

FREE SHIPPING WITH USPS ON ORDERS OVER $175

Free

12:00pm EST

5-8 DAYS

STANDARD SERVICE - USPS PRIORITY MAIL

Flat Rate $7.99

12:00pm EST

2-5 DAYS

FEDEX 2-DAY EXPRESS

Rate is calculated based on shipping location and weight of order.

12:00pm EST

2 BUSINESS DAYS MON-FRI DELIVERY

FEDEX STANDARD OVERNIGHT

Rate is calculated based on shipping location and weight of order.

12:00pm EST

1 BUSINESS DAY MON-FRI DELIVERY


*Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.

What are your shipping options and rates?

Shipping rates are calculated according to the type of shipping you choose. Each address you instruct us to ship to is considered a separate order and is subject to applicable shipping charges. Please see below for our shipping options:

Orders over $175.00 will ship FREE via USPS 5-8 day shipping

Standard Service - USPS Priority Mail (2-5 days)

FedEx 2 Day Express (2 business days, Mon-Fri delivery only): Rate based on Weight and Ship Location

FedEx Next Day (1 business day, Mon-Fri delivery only): Rate based on Weight and Ship Location

Want it for the weekend? Use the following guidelines:

Overnight Shipping: place order by Thursday at 12:00 PM EST

2nd Day: place order by Wednesday at 12:00 PM EST

Please note, all orders totaling over $1,000 in value will require signature upon delivery. Free Returns on all U.S. orders.

When will my order be shipped?

Orders received by 12:00 PM EST will ship the same business day; orders placed after 12:00 PM EST or on weekends will ship on the next business day.

Do you ship to addresses outside the United States?

We do! We’ve partnered with FedEx CrossBorder to service our international customers. For further information please go to our international FAQ section.

Can I ship to an address other than my own?

Yes! When prompted for the billing address, fill out the address associated with the credit card used to make your purchase, then fill out shipping information to the address you wish to send your order to.

What should I do if there is a shipping error?

For any issues with your billing or shipping address please call our customer service team at 888-809-5428 to correct your information. If your order has already shipped we will need to update your address with the carrier. We recommend reviewing your order confirmation email after placing your order to ensure all information is accurate before your order ships.


If you received an incorrect item or size please reach out by phone or email at cs@galmeetsglamcollection.com or 888-809-5428 before returning your order.

Do you ship to PO boxes or Military APO/FPO addresses?

Yes, we currently ship to PO Boxes using the free standard shipping or our 2-5 day delivery services. Military APO/FPO addresses are shipped only using the free standard shipping.

International Shipping

Do you ship internationally?

We do! We’ve partnered with FedEx CrossBorder to service our international customers.

How do I place an international order?

  1. Add items to your shopping cart

  2. Proceed to checkout

  3. Before entering your shipping address be sure to click the yellow box that says “Need to ship outside of the US? Click here for international checkout”. This will reroute you to our international checkout portal to place your order.

*Please note that any international orders that aren’t placed through the proper portal will be canceled and need to be replaced.

What countries do you ship to?

We ship to over 200 countries and territories worldwide using FedEx CrossBorder. Please refer to FedEx CrossBorder’s Deliverable Country List to see all the countries supported.

How long will it take my items to ship?

Items purchased will first be shipped domestically from our facility to FedEx CrossBorder’s Global Distribution Facility, located in St. Petersburg, Florida (see our domestic shipping times). From there, if your items are received by 4:00 pm EST, M-F, they will ship out that same day. If they are received after 4:00 pm EST, they will go out the next business day. You can refer to FedEx CrossBorder’s Transit Times to get an estimate of the transit time between the origin and final destination of your shipment.

What payment methods are accepted?

Our international shipping provider, FedEx CrossBorder, accepts 22 types of payment methods for international orders; options are localized according to your billing address. In addition to a number of acceptable credit card options, they also accept PayPal and Bitcoin.

How much will I be charged for duties and taxes?

When you place an order you will see the total shipping costs of the goods to your location including duties, taxes, and, in some instances, processing fees. However, there are some countries for which the pre-payment of duties and taxes is not supported. For those exceptions, duty and tax charges due on your shipment will be collected by the carrier at the time of delivery. You can refer to FedEx CrossBorder’s Duty/Tax Estimator to get an estimate of those charges. All transactions are done in the customer's local currency. This prevents banks from charging you additional transaction fees after purchase.

How are international shipping rates determined?

International shipping rates are based on billable weight. Billable weight compares a package’s actual weight to its dimensional weight. The greater of the two is the billable weight and should be used to calculate the rate.

Can I track my shipment internationally?

Yes. When you place your order, you will receive a universal tracking number that will allow you to track your package en route to its final destination.

Do you accept international returns?

We do! If you want to send something back just make a handwritten note on your packing slip indicating what item(s) you’re sending back and the reason for the return. Be sure to include the packing slip with your return items. For further information please contact our customer service team by email at cs@galmeetsglamcollection.com or call 888-809-5428 from Monday - Friday 9:30 a.m. - 5 p.m. EST  

*Shipping charges are paid by the customer and are non-refundable.*

Tracking

How do I track my order?

Once your order ships, you will receive a shipping confirmation email with your tracking number. This information will update you with the status of your shipment, you can even sign up for email/text alerts by clicking the tracking number in your shipping confirmation email.

My tracking information isn’t updating?

No problem, just contact our customer service team at 888-809-5428 or cs@galmeetsglamcollection.com and we will provide you with an update on your tracking information.

Exchanges

Need a new size?

No problem, we offer free exchanges on all US orders! At this time we only offer exchanges for the same item in different sizes. If you would like to send something back for a different dress you can return your item for a refund and purchase a new style.

Exchanging Your Order?

We want to make your exchange experience easy. To ensure proper handling of your return, please do the following:

  1. Click on the Returns/Exchanges link located at the bottom of our website

  2. Enter your order number and billing zip code

  3. Choose the Return Type, Return Reason, and Return Qty for the items you’d like to send back

  4. In the Return Notes, you can list the size you’d like to exchange for

  5. Review your return and click Submit

  6. Next, you’ll be taken to your Return Confirmation, click the Create Label button on the bottom right

  7. Verify your shipping information then click Next

  8. Choose if you would like to print your shipping label or have it emailed to you

If you misplace your shipping label, give us a call at 888-809-5428 or send us an email at cs@galmeetsglamcollection.com.

What will it cost me to make an exchange?

Nothing! All exchanges are even exchanges and free when you use our return shipping label.

When will I receive my exchange?

We want you to receive your exchange ASAP! You can expect your exchange to process within approximately 5 business days of us receiving your merchandise. Once your exchange has been processed you will receive a new order confirmation email. Please note during the holiday season processing times may take longer.

I gave a gift to someone; can they exchange it?

Yes, customers can exchange gifted items by following the instructions above. Currently, we only offer exchanges for the same style in a different size.

Waitlist Reservation

I purchased an item that is on the waitlist, what does this mean?

When you purchase an item that is waitlisted, it means that you’ve locked in your opportunity on a first come first serve basis to purchase a dress that is out of stock. New dresses can become available through restocking, stock warehouse transfers, and merchandise returns. When you place an order this way, your payment method will be authorized for the merchandise amount. You will not be charged for the dress unless we are able to ship to you, however, international customers will be charged upfront. If we are able to fill your order, we will ship, and charge, and you will receive an email shipment confirmation with tracking number. If after 30 days, we are unable to fill your order, the order will be canceled and you will be notified along with our apologies.

How does the waitlist work for international customers?

When placing an international waitlist order you will be charged the full amount at the time the order is placed. If, after 15 days your order cannot be filled, your order will be canceled and you will receive a full refund to your original method of payment. You will receive a cancellation email with details of your refund from FedEx CrossBorder once your order is canceled. Please note that we are unable to ship partial orders if your order contains a waitlist item we will hold the entire order until we are able to ship every item. This is done to prevent the customer from paying additional shipping fees and duties/taxes. For updates on your waitlist order, please contact our customer service team at 888-809-5428 or at cs@galmeetsglamcollection.com.

Will I be charged anything if you can’t fill my order?

For U.S. orders we will only charge your card if we are able to ship your order. For international orders, your card will be charged at the time you place your order if we are unable to fill your order your card will be refunded in full.

Can I cancel a waitlist order?

Yes, please contact customer service: email cs@galmeetsglamcollection.com or call 888-809-5428

Can I extend a waitlist order?

Yes, please email cs@galmeetsglamcollection.com or call 888-809-5428

Returns

What is your return policy?

  1. Merchandise may be returned for a full refund within 30 days from the date of delivery.

  2. Merchandise must be unworn and in its original condition with tags attached.

  3. Merchandise returned beyond 30 days and within 60 days will receive a refund in the form of online store credit.

  4. Gal Meets Glam only accepts returns for items purchased from our website.

  5. We do not accept returns or exchanges for items returned more than 60 days from the date of delivery.

  6. Sale items may be returned for a full refund within 30 days from the date of delivery as long as they are unworn and with the tags attached.

How to make a return?

  1. Click on the Returns/Exchanges link located at the bottom of our website

  2. Enter your order number and billing zip code

  3. Choose the Return Type, Return Reason, and Return Qty for the items you’d like to send back

  4. Review your return and click Submit

  5. Next, you’ll be taken to your Return Confirmation, click the Create Label button on the bottom right

  6. Verify your shipping information then click Next

  7. Choose if you would like to print your shipping label or have it emailed to you

If you misplace your shipping label, give us a call at 888-809-5428 or send us an email at cs@galmeetsglamcollection.com.

Lost your shipping label?

No problem! You can contact our customer service team at 888-809-5428 or cs@galmeetsglamcollection.com and we will send you a new shipping label.

I gave a gift to someone; can they return it?

Absolutely! If you send a gift to someone they can return it for a refund in the form of online store credit and purchase something else. They can also choose to refund the original method of payment used by the person who placed the gifted order. Online store credit is only redeemable at Gal Meets Glam. Their preference must be advised on the packing slip included in their return.

I have damaged merchandise, can I return it?

In the unlikely event that you receive defective merchandise, we will gladly replace or take back that item for a full refund at our expense. Please be sure to contact customer service at 888-809-5428 or cs@galmeetsglamcollection.com before sending back any damaged or defective items so we can authorize the return. However, if the item has been worn and damaged, we will be unable to accept the item for a return.

What will it cost me to make a return?

All returns are free of charge when you use our return shipping label included in your order.

Refunds

How long does it take to get my refund?

We want you to receive your refund ASAP! You can expect your refund to be processed approximately 3-5 business days of us receiving your merchandise. Your banking institution may require additional time to process and post this transaction to your account once they have received the refund information from Gal Meets Glam Collection. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

**Please note that processing times may take longer during the holiday season.

Online Store Credit

Online store credit is only redeemable at Gal Meets Glam. Online store credit may not be used at department stores or any other locations that sell Gal Meets Glam merchandise. Returns are accepted by mail, please note: shipping and handling charges are non-refundable.

We cannot provide a refund or online store credit on items returned more than 90 days after the delivery date. Upon receipt of returned goods, we reserve the right to deny credit if the merchandise does not meet return policy requirements. We do not accept returns from purchases made at department or specialty stores.

Email List

How do I join the Gal Meets Glam mailing list to hear about new products and promotions?

You can easily join our email list by entering your email address in the top right corner of the website by clicking “Subscribe”. You will automatically have access to all of our email updates covering information about our products and services!

If you ever wish to unsubscribe from promotional emails, find a recent email from us and click the unsubscribe link at the bottom and this will prevent you from receiving promotional emails in the future.

Supply Chain

What are your standards for manufacturing?

Gal Meets Glam Collection has a Zero Tolerance policy for human trafficking and slavery in its supply chains.  All of our business partners and suppliers are required to sign an ethical Code of Conduct verifying compliance with our Company standards against human trafficking and slavery in its supply chains. Our employees and business partners are aware of the appropriate action to take in the event that a supplier does not meet Company standards regarding slavery and trafficking. We verify compliance at our manufacturing facilities on a yearly basis by hiring third-party auditors who specialize in Social and Security Compliance. Our goal is to ensure products are manufactured by suppliers who manage and operate their factories according to local laws, as well as operating in a socially responsible manner.